Refund and Return Policy
Introduction
At Garage2Global, we are dedicated to delivering high-quality digital solutions tailored to help startups and small businesses succeed online. Whether it’s custom website design by Garage2Global, mobile app development for startups, or affordable digital marketing with Garage2Global, our priority is client satisfaction and transparent communication throughout every project.
Please note that due to the nature of our services, once work has commenced, refunds are generally not applicable. Starting a project involves investing significant time, effort, and resources from our expert team. Therefore, we encourage all clients to review project details carefully and communicate any questions or concerns before work begins.
We are committed to addressing your needs through ongoing support and revisions within the agreed scope. This Refund and Return Policy outlines the conditions under which refunds or cancellations may be considered, ensuring clarity and fairness for all parties involved.
Scope of Policy
This Refund and Return Policy applies to all services provided by Garage2Global, including but not limited to:
Custom website design and development
Mobile app development for startups and businesses
Affordable digital marketing services
Business growth consulting and strategy
Other related digital solutions offered by Garage2Global
Due to the personalized and project-based nature of these services, refunds are generally not available once work has started. However, this policy is designed to provide clarity on what clients can expect regarding cancellations, refunds, and revisions.
Physical products, if any, offered through Garage2Global’s services will be subject to separate return or exchange policies outlined at the time of purchase.
If you have any questions about whether a refund or cancellation applies to your specific service, please contact our support team before initiating your project.
Refund Eligibility
At Garage2Global, we strive to ensure complete client satisfaction through transparent communication and high-quality service delivery. However, due to the custom and service-oriented nature of our work, refund eligibility is limited and subject to the following conditions:
Refunds Before Work Commences: If you decide to cancel your project before any work has started, you may be eligible for a full refund of any deposits or advance payments made. This allows you to change your mind without financial penalty before we allocate resources.
No Refunds After Work Begins: Once Garage2Global begins work on your project — whether it is custom website design, mobile app development, digital marketing campaigns, or consulting — refunds are not applicable. Starting a project commits our team’s time, technical expertise, and operational resources, which cannot be undone or recovered.
Partial Refunds: In rare cases, if a service is significantly delayed or cannot be delivered as agreed due to Garage2Global’s fault, a partial refund or credit may be issued after thorough review. Any such decision is at our sole discretion and based on documented evidence.
Revision and Support Process: While refunds are limited, Garage2Global offers revisions and ongoing support within the agreed project scope to address client concerns and ensure satisfactory outcomes. We encourage open communication to resolve issues promptly without requiring refunds.
Disputes: If you are dissatisfied with any deliverable, please contact us immediately to discuss the issue. Our goal is to work collaboratively toward solutions that meet your expectations.
By engaging Garage2Global services, you acknowledge and agree to these refund eligibility terms.
Project Cancellation
Clients have the right to cancel their project with Garage2Global at any time. However, the financial implications and process differ depending on the timing of the cancellation:
Cancellation Before Work Begins: If you cancel your project before Garage2Global starts any work, you are eligible for a full refund of any advance payments or deposits made. This cancellation should be communicated in writing via email or official channels.
Cancellation After Work Has Started: Once Garage2Global begins work on your project—such as website design, app development, or digital marketing efforts—cancellation requests will be reviewed on a case-by-case basis. Refunds are generally not provided after work starts, but any outstanding deliverables completed up to the cancellation date will be billed accordingly.
Partial Payments: Clients remain responsible for payment of all work completed before cancellation. This includes any research, design, development, or marketing activities undertaken prior to the cancellation request.
Effect of Cancellation: Upon cancellation, Garage2Global will cease work immediately. Deliverables completed before cancellation may be provided to the client, subject to full payment.
Communication: To avoid misunderstandings, all cancellation requests must be submitted in writing. Garage2Global will confirm receipt and outline any financial obligations or next steps.
We recommend clients to communicate openly and promptly to address any concerns and avoid unnecessary cancellations.
Revisions and Modifications
Garage2Global values your satisfaction and offers revisions and modifications within the agreed project scope to ensure the final deliverables meet your expectations.
Included Revisions: Depending on your service agreement, a specified number of revisions are included. These revisions cover adjustments to design, content, functionality, or marketing strategies as initially outlined.
Revision Requests: To request a revision, please provide clear and detailed feedback. Timely communication helps us implement changes efficiently and keep the project on schedule.
Limits on Revisions: Excessive or out-of-scope revision requests may require additional charges and could impact the project timeline. Garage2Global will inform you in advance if extra fees apply.
Final Approval: After all revisions are completed and you provide final approval, the project will be considered complete. Further changes beyond this point may be subject to new agreements and fees.
No Refunds on Revisions: Revision services are part of the project process and do not qualify for refunds.
We encourage clients to collaborate closely with our team to achieve the best possible results within the project’s scope.
Returns or Exchanges
At Garage2Global, we offer both customizable digital services and physical products tailored to your business needs. Due to the nature of these offerings, our return and exchange policy is as follows:
Customizable Products and Services: Because customizable digital products—such as custom website designs, mobile apps, and tailored marketing solutions—are created specifically for your project, they are non-returnable and non-refundable once work has begun.
Physical Products: For physical products purchased through Garage2Global, such as branded merchandise or print-on-demand items, returns or exchanges are accepted only if the products are defective, damaged during shipping, or not as described. To be eligible, you must notify us within 7 days of receipt with photo evidence.
Non-Returnable Items: Customized physical products that are personalized or made to order cannot be returned or exchanged unless they arrive damaged or defective.
Return Process: To initiate a return or exchange for eligible physical products, please contact our support team with your order details and reason for the return. We will provide instructions for returning the item.
Shipping Costs: Return shipping costs may be your responsibility unless the return is due to our error.
We encourage you to contact us promptly with any concerns so we can provide a satisfactory resolution.
Process for Requesting Refunds or Support
Garage2Global is committed to addressing your concerns efficiently and fairly. If you believe you are eligible for a refund or need support related to our services, please follow the process outlined below:
Contact Us Promptly: Reach out to our customer support team as soon as possible after identifying an issue. Early communication helps us resolve matters swiftly. You can contact us via email at support@garage2global.com or through our website’s contact form.
Provide Necessary Details: When submitting a refund or support request, please include relevant information such as your project name, invoice number, description of the issue, and any supporting documents or screenshots that illustrate the problem.
Review and Response: Upon receiving your request, our team will review the details carefully. We may ask for additional information or clarification to fully understand the situation.
Resolution Timeline: Garage2Global aims to respond to all refund or support requests within 5-7 business days. Complex cases may take longer, but we will keep you informed throughout the process.
Outcome: If a refund or credit is warranted, we will issue it according to the terms outlined in our Refund and Return Policy. If the issue can be resolved through revisions or support services, we will work with you to achieve a satisfactory outcome.
Final Decision: All refund and support decisions are at the sole discretion of Garage2Global, based on the merits of each case and adherence to our policy terms.
We encourage open communication to ensure your experience with Garage2Global is positive and productive.
Limitation of Liability
Garage2Global strives to provide professional, high-quality services including custom website design by Garage2Global, mobile app development company Garage2Global, and affordable digital marketing with Garage2Global. However, certain limitations apply regarding liability related to refunds and returns:
No Liability for Indirect Damages: Garage2Global shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or any disputes related to refunds or returns.
Maximum Liability: The total liability of Garage2Global for any claim related to refunds or services shall not exceed the amount you have paid for the specific service or project.
No Guarantee of Results: While we work diligently to meet project goals, Garage2Global does not guarantee specific business outcomes, sales increases, or ranking improvements. Refunds will not be issued based on unmet business expectations.
Client Responsibility: It is the client’s responsibility to provide accurate and complete information and to communicate promptly about any concerns to avoid issues.
Force Majeure: Garage2Global is not liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, internet outages, or third-party service interruptions.
This limitation ensures fair treatment while recognizing the inherent risks and variables in digital service delivery.
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Garage2Global provides startups and small businesses with affordable, custom digital solutions — from website design and app development to expert SEO and marketing.
